Customer Service

• Are your products guaranteed?
• What is your return policy?
• Who do I contact for repair?
• I am interested in selling your products. How do I go about doing this?
• Do you discount or price match?
• Click here to see our Privacy statement
• Click here to see our Security Information  

Shipping Information

• What are your international shipping charges?
• How long does it usually take to receive a product I have ordered?
• Do you offer express shipping?
• Do you drop ship?
• Do you offer C.O.D. shipping?

Cigars

• Gifts for Cigar Fans
• How to Select a Cigar
• How to Store a Cigar
• How to Cut a Cigar
• How to Light a Cigar
• How to Refill Your Butane Lighter
• How to Enjoy a Cigar
• Basic Cigar Etiquette

Pipes & Pipe Tobacco

• So You Want To Smoke a Pipe?
• Meerschaum: The True Story

Lighters

• How do I refill a butane lighter?
• How do I adjust the flame level on my butane lighter?
• What kind of butane should I use to refill my lighter?
• What kind of materials are your lighters made out of?
• Do you do custom engraving or are you able to put custom images on your lighters?

Answers To Frequently Asked Questions:

Yes, we will make every attempt to match or beat any legitimate posted price for most items. If you would like to order something from us that you have seen posted for a lower price on another website, please user our Contact Us page and give us the URL or name of the website where you saw the item as well as the quantity and style you are desiring, and one of our representatives will get back to you promptly to let you know if your request can be accommodated.

The flame on most butane lighters can be adjusted by using a small screwdriver or knife to turn the flame-adjust wheel, which is usually located on the outside edge of the butane intake valve (shown at right).

Turn the wheel to the right to reduce the flame size. Turn the wheel to the left to increase it. On some butane lighters, if the wheel is turned too far to the right, you will not get any response when trying to light it because there is not enough gas emerging from the lighter. If the wheel is turned all the way to the left, you may also not get a response because there is TOO MUCH gas coming out. Try to find a happy medium when adjusting your butane lighter.

Our lighters are made out of different materials based on the manufacturer and model. Generrally, our plastic lighters are made out of high quality impact-resistant PVC acrylic while our metal lighters are made of high quality, pressure-resistant metal that is either extruded or stamped.

We do offer custom engraving and/or printing on Zippo lighters on orders of 50 or more. Please click here for more information on this program. We can take out individual lighters for engraving however the cost to have us do this currently is more than if you took it to your local engraver. We do intend to offer this as a more cost-effective service in the very near future.

We also plan to offer shortly, custom medallions that can be affixed to Zippo lighters so please keep an eye on our RSS feed for more information about this program!